Accessible Professional Guide Training
Performance Consistency Across Your Entire Team
No other trip element has more influence on guest satisfaction than the guide leading it. Yet, many guides struggle to overcome the guest experience, teamwork, and decision-making pain points inherent to their job.
Waypoint’s Essential Guide Skills Course + Certificate closes that gap: Our self-paced 8-hour online program gives guides the proven fundamentals they need to thrive, and gives operators peace of mind knowing their guests are in the best hands.
Designed for guides across all adventure disciplines and destinations, the course addresses common operator pain-points, and elevates performance consistency across each of your trips and programs.
Contact Waypoint
The Problem We Solve
Field training time is expensive and necessarily swallowed up by company inductions, destination specifics, and technical skills practice—leaving the critical “people” skills underdeveloped. The result is inconsistent guest experiences, communication tensions within guide teams, and a heavier mentorship load for operations managers who already have their plate full.
Waypoint's online, self‑directed guide training answers these challenges. It compliments field programs by instilling proven fundamentals in leadership, teamwork, guest care, risk management and interpretation. It is easy, efficient, and inexpensive.
Raise the bar across your guide team while lightening your mentorship workload and saving time and money.
Ready to Elevate your Team?
Contact Colby to discuss partnering with Waypoint to deliver high-quality training to your guides.
Contact Waypoint
Kristina D.
"This course puts terminology and relatable experiences to the finer points of guiding, which takes the mystery out of charismatic leadership and instead lays a framework of tools available for a guide to choose what best matches their personality and their situation."
Anthony M.
"This course has been invaluable in shaping my skills as an adventure guide. The leadership and guest management skills I gained have made guiding much more than a job: a way to inspire transformational travel experiences."
Jocelyn M.
"I love the substance that you cover in the course. I appreciate that you take the lessons learned through years of guiding experience & make them accessible to folks starting in the industry."
Additional Course Specifics
How Does it Work?
Waypoint provides access to any number of guides via wholesale pricing. Companies can cover the cost of the course fully, or split the cost with the guides.
Your guides enroll with a special coupon, then study at their own pace—no extra admin required on your end. Waypoint sends periodic check-ins to keep them motivated and on-target. It is perfect for shoulder-season employment gaps.
Students will gain clarity around leadership strategies, improve their communication skills, and learn to expertly manage people, operations and risk.
At the end of the course, guides will pass a 45-question exam, which triggers the Professional Guide Certificate. You can ask these to be submitted as a guarantee of your investment.
About the Certificate
The Professional Guide Certificate serves as an added layer of internal and external assurance that your staff is well-trained and will perform at a professional level.
- Third-party professional training
- Guarantees your investment– issued only when the final exam is passed
- Does not expire
Contact Waypoint
What Does The Course Contain?
-
6 Dynamic Classes across core guiding competencies, with 22 structured modules
-
84 Short Lessons blending video teaching and written content from Colby
-
5 Case Studies drawn from real-world guiding experiences around the globe
-
6 Reflective Exercises to reinforce learning and build practical skills
-
5 Downloadable PDF Resources for use in the field
-
1 Final Exam (multiple choice) to confirm knowledge and readiness
