Accessible Professional Training for Your Guide Team
Performance Consistency Across Your Entire Team
Raise the bar across your guide team while lightening your mentorship workload and saving time and money.
Waypoint's online, self‑directed guide training instills proven fundamentals in leadership, teamwork, guest care, risk management and interpretation. Designed for guides across all adventure disciplines and destinations, the course addresses common operator pain-points, and elevates performance consistency across each of your trips and programs.
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The Problem We Solve
Many guides struggle to overcome the leadership, communication, and management pain points inherent to their work.
Meanwhile, field training time is expensive and necessarily swallowed up by company protocols, destination specifics, and technical skills —leaving the critical “people” skills underdeveloped. The result is inconsistent guest experiences, communication tensions within guide teams, and a heavier mentorship load for operations managers.
Waypoint’s Essential Guide Skills Course + Certificate closes that gap. Our self-paced 8-10 hour online program delivers proven leadership and trip management fundamentals that set everyone up for success.
Ready to Elevate your Team?
Contact Colby to discuss partnering with Waypoint to deliver high-quality training to your team.
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How Does it Work?
Waypoint provides access to any number of guides. Companies can cover the cost of the course fully, or split the cost with the guides.
Your guides enroll with a special coupon, then study at their own pace—no extra admin required on your end. Waypoint sends periodic check-ins to keep them motivated and on-target. It is perfect for shoulder-season employment gaps.
Students will gain clarity around leadership strategies, improve their communication skills, and learn to expertly manage people, operations and risk.
At the end of the course, guides will pass a 45-question exam, which triggers the Professional Guide Certificate. You can ask these to be submitted as a guarantee of your investment.
About the Certificate
The Professional Guide Certificate serves as an added layer of internal and external assurance that your staff is well-trained and performs at a professional level.
- Third-party professional training
- Guarantees your investment– issued only when the final exam is passed
- Does not expire
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What Does The Course Contain?
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6 Dynamic Classes across core guiding competencies, with 22 structured modules
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84 Short Lessons blending video teaching and written content from Colby
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5 Case Studies drawn from real-world guiding experiences around the globe
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6 Reflective Exercises to reinforce learning and build practical skills
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5 Downloadable PDF Resources for use in the field
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1 Final Exam (multiple choice) to confirm knowledge and readiness
Class 1: An Insider's Look at Professional Guiding
Class 2: Understanding and Exceeding Guest Expectations
Class 3: Group Management that Works
Class 4: Risk, Reward and Real-world Decisions
Class 5: Storytelling and Developing a Sense of Place
Class 6: Professionalism, Ethics and Your Reputation
Let's Get Started!
Contact Colby to discuss partnering with Waypoint to deliver high-quality training to your team.
Contact Colby